Refund policy

Returns & Refunds

Because many FliiiDesigns products are custom-made, personalized, or created specifically for you, custom and personalized items are final sale and cannot be returned or exchanged due to a change of mind, incorrect size selection, or customer-provided information or artwork.

If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery. Include your order number and clear photos of the item so we can review the issue and determine the appropriate solution.

If an error was made by FliiiDesigns, we will work with you to make it right through a replacement, correction, or refund when appropriate.

Order Changes & Cancellations

If you need to change or cancel a custom order, contact us as soon as possible. Changes or cancellations may not be possible once materials have been ordered, artwork has been approved, or production has begun.

Customer-Provided Information & Artwork

Customers are responsible for reviewing names, dates, spelling, sizes, colors, photos, artwork, and other information submitted with an order. FliiiDesigns is not responsible for errors contained in customer-approved or customer-provided information.

Non-Custom Items

If FliiiDesigns offers non-customized, ready-to-ship merchandise, return eligibility for those products may differ and will be stated on the applicable product page.

Questions

For questions about an order or this policy, please contact FliiiDesigns through our Contact page.

This protects the custom side of FliiiDesigns without saying that you’ll never help a customer when something is genuinely wrong.